We accept payments with Visa, Master card, American Express, Paypal, Acces D (Desjardins), Telnat (National Bank), interac email, or credit card over the phone.

Images used in the product description may differ from actual product. We attempt to provide our customers with the most complete description, however, certain products are made by hand so the image may be slightly different from actual product. Also note that colors may vary.

We reserve the right to cancel and refund an order without compensation.

La Voliere guarantees that your personal information will only be used to process orders and to provide the service, protection and respect that you deserve. Under no circumstances will private information be shared, sold or used by a third party.

Reviews, images, comments and any other document that you submit on our website or social network site, becomes the property of La Voliere and may be used on website or social media.

Please note that international orders are subject to customs regulations, inspections and taxes of the destination country. These inspections may require supplementary delays or fees upon which La Voliere has no control.

Do not hesitate to contact us before ordering as we can not offer the possibility to returns as this is the safest measure to prevent the propagation of viral, bacterial and fungy infections that may result from the exposure of bird contact with an product. All sales must therefore be considered as FINAL. However, if a problem was to arise with an item, contact us immediately and we will attempt to provide satisfaction as soon as possible.

Please do not hesitate to contact us with any questions regarding our store and we will be happy to answer you.