Orders are usually shipped within 24 hours by UPS, Purolator, Canpar or Canada Posts depending on your selection, from La Voliere located in Ste Julienne, Quebec, Canada. We accept payments with Visa, Master card, American express, Paypal, Acces D (Desjardins), Telnat(National Bank), interac email, or credit card over the phone.
Please note that international orders are subject to customs regulations, inspections and taxes of the destination country. These inspections may require supplementary delays or fees upon which La Voliere has no control. Do not hesitate to contact us before ordering as we can not offer the possibility to exchange and item for which you would have made a mistake of size, model, color or other. This measure is taken to prevent the propagation of viral, bacterial and fungy infections that may result from the exposure of bird contact with an item. All sales must therefore be considered as FINAL. However, if a problem was to arise with an item, contact us immediately, and we will attempt to provide satisfaction as soon as possible.
Please do not hesitate to contact us with any questions regarding our store and we will be happy to answer you.